This policy is part of our Terms of Service. It applies to every account and user of Ride N Repair OS. You're responsible for how your team uses the platform.
Calls and texts
- Don't use the platform to make robocalls, or AI, artificial-voice or prerecorded marketing calls or texts, to consumers without their prior express written consent, as required by the Telephone Consumer Protection Act and state laws.
- Don't call or text numbers on the National Do Not Call Registry for marketing unless an exemption applies, and honor opt-out requests (for example "STOP") promptly.
- Follow calling-hour limits and state telemarketing laws, such as those in Florida and Oklahoma.
- Don't spoof caller ID or hide who is calling.
Disclosure and recording
- Don't disable, shorten or work around the AI and call-recording disclosure that opens every AI-answered call.
- Don't tell callers they're speaking with a person when they're speaking with the AI.
- Don't record calls in a way that breaks federal or state wiretap and recording-consent laws, including all-party consent states.
Email and messaging
- Don't send spam. Commercial email must follow the CAN-SPAM Act: accurate sender details, honest subject lines, a postal address and a working unsubscribe.
- Business text messaging must follow carrier 10DLC registration rules, and message content must match your registered campaign.
Content and conduct
- Don't use the platform to harass, threaten, defraud or deceive anyone.
- Don't upload or send unlawful, infringing, hateful or sexually explicit content.
- Don't use the platform to discriminate unlawfully against customers or technicians.
- Don't collect or process personal information you don't have a lawful right to use.
Protecting the platform
- Don't reverse engineer, decompile or copy the platform, or build a competing product from it.
- Don't scrape, crawl or bulk-export data except through the exports and APIs we provide.
- Don't run load tests, vulnerability scans or penetration tests without our written permission.
- Don't share logins, resell access, or let people outside your business use your account.
- Don't upload malware or try to get into other customers' data or our systems.
Not an emergency service
Ride N Repair OS is not a 911 or emergency service. Don't rely on it to handle emergencies. If a caller reports an emergency, such as a fire, crash or injury, they should call 911.
Voices and biometrics
- Don't use the platform to clone or imitate a real person's voice without their written permission.
- Don't use it to create voiceprints or other biometric identifiers of callers.
Security research
If you find a security issue, email ceo@ridenrepair.ai with the details. Give us reasonable time to fix it before disclosing it, don't access or change other people's data, and stop testing once you've shown the issue. We won't pursue good-faith research that follows these rules.
Enforcement
If you break this policy, we may warn you, remove content, limit features, suspend your account immediately, or end your agreement. Where the law requires it, we may report unlawful activity to the authorities. Where it's safe and practical, we'll tell you what happened and give you a chance to fix it.
Reporting abuse
If you received a call or message through our platform that you think breaks this policy, email ceo@ridenrepair.ai with the date, time and number involved. We'll look into it and act.