Which schedulers does this work with?
Any. The assistant books into your store’s calendar in Ride N Repair OS, so nothing has to connect to your scheduler. We never log in to your scheduler or your DMS.
Can the assistant see our open appointment times?
Yes, in your store’s calendar in Ride N Repair OS. It offers open times from that calendar, books the one the caller picks, and tells them the time. It does not read your own scheduler or DMS.
What happens when a requested time is not open?
The assistant offers the nearest open times on your calendar and books the one the caller picks. If none suits, it sends the call to your team, who call the customer back.
Why is there no direct integration?
Because you do not need one, and because a direct integration needs your scheduler vendor’s approval and a project on your side. Every booking is on your store’s calendar the moment the call ends, with everything your advisors need.
How do sales leads reach us?
By email, to the lead address you give us for your CRM, as a standard ADF/XML lead the moment the call ends. The assistant takes the caller, the vehicle of interest and a trade-in if there is one, books the test drive, and says nothing about price or payments.
Who is responsible for the booking?
Your store. The assistant books into the calendar and hours you set, and your team can move or cancel any booking. You can end the arrangement by email at the end of any month.