Effective date: November 2, 2026. This policy covers our website, ridenrepair.ai, the Ride N Repair OS software and the call answering we provide for dealerships and repair shops. In short: we collect what we need to run the service, we do not sell personal information, we share it for advertising only through the ad measurement on this website, which you can opt out of, and we never use calls to train models.
Who we are
Ride N Repair OS is provided by Ride N Repair, Inc., a Delaware corporation ("we", "us"). Questions and privacy requests go to ceo@ridenrepair.ai. Sales questions go to sales@ridenrepair.ai.
Postal mail: Ride N Repair, Inc., 131 Continental Dr, Suite 305, Newark, DE 19713, USA.
What we collect
| Category | Examples | Source |
|---|---|---|
| Contact and inquiry details | Name, business name, work email, phone, number of techs or locations, your message, the time you book | You, through our contact, booking or pricing forms |
| Business contacts | Name, job title, employer, work email, work telephone number, notes of our conversations | See Business contacts |
| Account data | Users, roles, login details, business profile, price lists, service areas, hours | You and your team during onboarding and use |
| Billing data | Billing contact, plan, invoices, payment status | You, via Stripe. Stripe holds card details; we never see or store full card numbers. |
| Website usage | Pages viewed, the page you first arrived on, the referring site, campaign tags in the link you followed, browser type, events such as "booking started" | Your browser, logged by our own first-party system |
| Support communications | Emails, call notes, feedback | You |
Business contacts
We sell to businesses. To do that we collect information about people in their professional roles at dealerships and repair shops.
- What we collect. Name, job title, employer, work email address, work telephone number, and notes of our conversations. Where a direct line or a mobile number is published for work use, we may hold it.
- Where it comes from. The business's own website and public listings, public license records, the person themselves, and in some cases a service that checks whether an email address is valid.
- Why we use it. To contact the person about our services, to keep a record of what was said and agreed, and to honour requests not to be contacted.
- Who we share it with. Companies that provide us with email, telephone and hosting services, under contracts that limit them to providing those services. We do not sell this information and we do not share it for advertising.
- How long we keep it. While there is an active or likely business relationship, and for up to 24 months after our last contact. A request not to be contacted is kept for as long as needed to honour it.
- Your choices. You can ask us at any time to stop contacting you, to tell you what we hold about you, to correct it, or to delete it. Email ceo@ridenrepair.ai. Every marketing email we send includes a way to opt out. We will not treat you differently for making a request.
- California residents. You have the right to know what personal information we collect and how we use it, to delete it, to correct it, and to limit certain uses. We do not sell personal information. The only sharing, as California and other state privacy laws define it, is the advertising measurement on this website. You can opt out of it at any time with the “Your privacy choices” link at the bottom of every page, and it is off whenever your browser sends Global Privacy Control. To make a request, email ceo@ridenrepair.ai. We will confirm your identity using the contact details we already hold.
Callers to a business we answer for
When you call a dealership or repair shop that uses our service, we answer on that business's behalf. That business decides how your information is used, and its privacy policy applies. We use what you tell us only to help with your call and to pass your request to the business you called, which confirms any appointment with you. We do not sell it, and we do not use it to train any model. To exercise privacy rights about that information, contact the business you called; we will help them respond.
We do not ask for payment card numbers, Social Security numbers or driver's license numbers on these calls. If a caller offers one, it is declined.
Data we handle for customers
When a business uses Ride N Repair OS, we handle information about its customers on its behalf: callers' names and phone numbers, vehicle details, the reason for the call, appointments, service addresses, job and payment records, technician GPS locations during jobs, and, where the business has chosen to record calls, call recordings and transcripts.
For this data we act as a service provider and processor. The business decides why and how it is used, and we handle it only to provide the service under our contract and data processing agreement.
How we use personal information
- To provide, secure and support the service, and to set up and run your account.
- To respond to inquiries, hold sales calls, and send service and billing messages.
- To contact business contacts about our services, by email and by telephone, with a working opt-out in every marketing email.
- To understand how the site and product are used and to fix problems, using our own logs.
- To learn which of our ads lead to booked calls, with advertising measurement on this website that you can opt out of.
- To meet legal, tax and accounting obligations and to enforce our terms.
We may use counts that do not identify a person, such as the number of calls and appointments, to improve the service and to publish statistics. These cannot identify you, your business or your callers.
No selling, no model training
We do not sell personal information. The only sharing, as California and other state privacy laws define it, is the advertising measurement on this website. You can opt out of it at any time with the “Your privacy choices” link at the bottom of every page, and it is off whenever your browser sends Global Privacy Control. We never use calls, recordings or transcripts to train models, ours or anyone else's. Speech recognition, the language model and the voice run on servers we operate, so no outside AI company receives call audio or transcripts.
Text messages (SMS) and mobile information
Repair businesses that use Ride N Repair OS can send their customers text messages about their own jobs: appointment confirmations, technician on-the-way and arrival updates, payment links and service reminders. The terms for those messages, including how to opt out (reply STOP) and get help (reply HELP), are in our SMS Terms.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Mobile numbers are used only to deliver the messages the recipient agreed to receive, and are passed only to the phone carrier and messaging providers that transmit those messages.
Cookies and measurement
We record page views and product events in our own database to understand how the site is used. We set no cookies for this; the software uses a cookie only to keep a signed-in user signed in. For measurement we keep a few small items in your browser's own storage: a random identifier for this browser, a random identifier for this tab, the code of a personalized page link if you opened one, your privacy choice if you made one, and a note of how you first reached us (the first page you opened, the site that referred you and any campaign tags in the link). If you later book a call, contact us or sign up, that note is sent with your request so that we know which page or campaign it came from.
We also use the Meta pixel to measure our advertising (see Advertising measurement). You can opt out at any time with the “Your privacy choices” link at the bottom of every page, and the site works the same. They never load when your browser sends Global Privacy Control. When loaded, they set their own cookies and receive your IP address, the pages you view and your browser type. We use no session replay and no other embedded third-party content. Fonts, images and maps are hosted on our own servers.
Advertising measurement
We advertise on Google and Meta. To learn which ads lead to booked calls, pages on this site load the Meta pixel, unless you opt out or your browser sends a Global Privacy Control signal. When loaded, Google and Meta receive your visits (the page address, your IP address, your browser type and their own cookies) and a few events: that you completed the booking form and asked to see open times (with the type of business and number of rooftops you picked), that you booked a call (with a random booking reference so that each booking is counted once), that you pressed a phone, email or booking link, and steps such as choosing a time. When you submit a form or book a call, we may send Meta a scrambled (hashed) copy of your email or phone and the ad click ID, so we can measure which ads work. We never sell your data, and we send nothing of this kind when you have opted out or your browser sends Global Privacy Control. They use this under their own privacy policies to measure and improve our ads. You can opt out at any time with the “Your privacy choices” link at the bottom of every page; the choice is kept in this browser. This section is effective November 2, 2026.
Do Not Track and Global Privacy Control
We do not sell personal information. If your browser sends a Global Privacy Control (GPC) signal, no third-party measurement tool is loaded. We do not respond to Do Not Track, which has no agreed meaning; use GPC or the “Your privacy choices” link instead. We honour Global Privacy Control (GPC) signals as a request to opt out of any sale or sharing, including the advertising measurement on this website.
Service providers
We use a small number of vendors to run the service. Each is bound by a contract that limits its use of data to providing services to us.
| Category | Purpose |
|---|---|
| Payments (Stripe) | Card payments, subscriptions and invoices |
| US telephone carrier (Telnyx) | Phone numbers, call routing, texts |
| Hosting provider in Germany | The servers that hold our database, files and backups |
| Speech processing (E2E Networks, India) | The server we operate that runs speech recognition, the language model and the assistant's voice |
| Phone server (Yotta, India) | The server we operate that connects calls and makes recordings |
| Email (Google Workspace) | Account, billing and service email, including summaries and reports |
| Address checks (Google Maps Platform) | Checking a service address in the software |
| Push notifications (Google, Apple, Mozilla) | Notifications to technicians' phones and browsers |
| Advertising measurement (Meta pixel) | Measuring our ads on this website, unless the visitor opts out or sends Global Privacy Control |
Speech recognition, the language model and the voice of our AI assistant run on a server we operate, so no outside AI company receives call audio or transcripts. Customers can request our current, named subprocessor list and will be notified before we add a new one that handles their data.
How long we keep data
| Data | Retention |
|---|---|
| Call recordings, where a business records its calls | 90 days by default. Each customer can set 30 to 365 days. |
| Call transcripts and call summaries | While the customer's account is active. |
| Requests and leads in the call log for the dealership call answering service | 400 days from the call, then deleted. |
| Call notes and booking records in the software | While the customer's account is active. |
| Customer data after an agreement ends | Available for export. What happens to it next is agreed with the customer in writing. Routine backups are kept for up to 8 weeks. |
| Business contacts | Up to 24 months after our last contact. Opt-outs are kept on a suppression list so we do not contact you again. |
| Billing and tax records | As long as the law requires, usually 7 years |
| Website event logs (clicks, scrolls and form steps) | 13 months, then deleted |
Calls answered by our AI assistant
Our AI assistant answers your service and sales calls in your store’s name, day and night. Your store hears its own test calls before it goes live.
If a caller asks whether they are talking to a person, the assistant says it is an automated assistant. Whether a store’s calls are recorded is agreed with that store in writing before it goes live. If they are, the caller is told in the opening sentence, before anything is recorded. A business cannot ask us to have the assistant say it is a person, or to remove the recording notice. Several states, including California, Delaware, Florida, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, Pennsylvania and Washington, require every party's consent to record a call. We do not use voice biometrics or create voiceprints of callers.
Every booking is in your store’s calendar and the store app the moment the call ends, and in your advisors’ summary each morning. Sales leads go to your CRM as a standard ADF lead email.
Where we operate
Ride N Repair, Inc. is a United States company. Our systems are hosted in Germany. Our engineering and support staff work for our affiliate in India, and speech processing for calls runs on a server we operate in India. Information you give us may be handled in those countries. We do not have United States hosting today. Staff access to customer data is limited to what the task requires and is logged.
Security
Our website, apps and interfaces use encrypted connections (HTTPS) only, and traffic between our own servers travels over an encrypted private network. Call audio between the telephone carrier and our phone server travels as ordinary telephone traffic and is not encrypted. We limit and log staff access, separate each customer's data, and keep backups. No system is perfectly secure; if a breach affects your personal information we will notify you as the law requires.
Your rights and how to use them
You can ask us to:
- tell you what personal information we hold about you and give you a copy;
- correct information that is wrong;
- delete your information, unless we need to keep it by law;
- stop contacting you (use the unsubscribe link, or email us).
Residents of California and other states with privacy laws may have further rights. We will honour them where they apply, and we will not treat you differently for using them. Email ceo@ridenrepair.ai with your request. We will confirm your identity and respond within 45 days. You can use an authorized agent. If we handle the data for one of our customers, we will pass your request to that business.
Children
Our site and service are for businesses. They are not directed to anyone under 16, and we do not knowingly collect personal information from children. If you believe a child has sent us information, email us and we will delete it.
Changes to this policy
If we make a material change, we will update the date at the top and tell customers by email before it takes effect.
Change log
- October 27, 2026: Advertising measurement now runs on every page unless you opt out (“Your privacy choices” link) or your browser sends Global Privacy Control, and the events it receives are listed.
- October 17, 2026: New section on advertising measurement: Google and Meta tags on our ad landing and booking pages only, after you accept, never with Global Privacy Control.
- October 12, 2026: Rewritten to match how we operate: hosting in Germany and staff in India, how we secure data, calls recorded only where a business has chosen it, the AI assistant's status, and new sections on business contacts and on callers to a business we answer for.
- September 27, 2026: First version.