These terms are a plain-English summary. Your signed Order Form, and any service terms and data protection addendum attached to it, control if they differ.
The agreement
These terms are between Ride N Repair, Inc., a Delaware corporation ("we", "us"), and the business that signs up for Ride N Repair OS or signs an Order Form with us ("you"). The person accepting them confirms they can bind that business. The service is for business use only. Your Order Form, these terms, our Acceptable Use Policy and, where signed, our data processing agreement or data protection addendum make up the whole agreement.
We offer two things, and they are billed differently: software subscriptions, set up after a walkthrough and paid through a secure signup link, and call answering for dealerships and workshops, arranged on a call and a signed Order Form.
Accounts
You are responsible for your users and everything done under your account. Keep logins private, give each person their own login, and tell us straight away at ceo@ridenrepair.ai if you suspect unauthorized access.
Software subscriptions and billing
- No setup fee. There is no onboarding or setup fee. Your card is saved at signup and nothing is charged that day.
- Subscription start. Your subscription starts on your go-live day, the day your techs and prices are live. That is your first charge; nothing is charged before then.
- Billing terms. You choose a term at signup: annual (12 months prepaid, charged upfront), quarterly (3 months prepaid, charged upfront) or monthly (month-to-month). Prices on your signup summary or Order Form are per month for each term; the upfront amount is that price times the months in the term.
- Renewal. Subscriptions renew automatically for the same term (every 12 months, every 3 months or every month) until you cancel.
- Cancellation. Cancel anytime in the billing portal with one click, or by emailing us. Cancellation stops the next renewal and takes effect at the end of the term you have paid for, with no further charges. Outside the money-back guarantee below, we do not refund unused months or partial terms unless your Order Form says otherwise.
- Changing terms. Moving to a longer term takes effect at your next charge; moving to a shorter term takes effect at the end of the current term.
- Introductory offer. Where your signup summary or Order Form includes it: 50% of one month's price off your first invoice, once; your per-unit prices locked for 12 months from your go-live day; a 30-minute setup call with our team; and the money-back guarantee below.
- Money-back guarantee (software introductory offer). If you ask within 30 days of your first charge, we cancel your subscription and refund: on the monthly term, that first charge in full; on a quarterly or annual term, the unused part of the term, prorated by day from the date you ask. This is a refund, not a trial: your card is charged on go-live day.
- Payment processing. Payments you collect from your customers through Payments & Payouts carry the processing rates shown on your signup summary or Order Form, deducted from each payout.
- Price changes. We will give you at least 30 days' notice by email before any price change affects you.
- Usage. Usage beyond your plan's included amounts, such as AI calls over the monthly allowance, is billed monthly in arrears on every term, at the rate on your signup summary or Order Form. No AI calls are billed before your line is live.
- Taxes. Prices exclude sales and similar taxes, which we add where required.
- Payment. Payments are processed by Stripe. If a payment fails, we will retry and email you.
Call answering for dealerships and workshops
This is a service, not a software plan. Our AI assistant answers the calls you forward to us, books appointments into your calendar in the service, and sends sales leads to your CRM. Your own staff can move or cancel any booking. Our AI assistant answers your service and sales calls in your store’s name, day and night. Your store hears its own test calls before it goes live.
- How it is sold. On a signed Order Form with service terms and a data protection addendum. Those documents control. It is not sold through checkout, and the software introductory offer and money-back guarantee above do not apply to it.
- Price and term. The price is per store for dealerships and per shop for workshops, and it is written on your Order Form. Where your Order Form includes a price lock, the price is locked for 12 months. Both are month to month: either of us may cancel by email, effective at the end of the billing month already paid.
- 30-day refund (launch terms). Where your Order Form includes it: On our launch terms, cancel in the first 30 days and we refund the first month. The period starts on the first day a forwarded call reaches us, and the refund does not depend on any number of calls or appointments.
- What it does not do. It does not diagnose vehicles, authorize repairs, take payments, decide warranty coverage, or state a vehicle's availability, a price that is not on your menu, a payment, an interest rate or a trade-in value.
- No promise of results. Beyond the refund promise, we do not promise a particular number of calls, appointments or sales.
Your responsibilities
- Set up call forwarding and give us the access and information we need to go live.
- Keep your price lists, service menus, hours and service areas accurate. The AI quotes from what you give it.
- You set the final price, diagnosis and warranty for every job, and you are responsible for the repair work and your own customers.
- Follow the laws that apply to your business, including consumer protection, telemarketing, texting and privacy laws.
- Make sure you have the right to give us the data you put into the service.
AI output
The AI assistant, dispatch scoring and other AI features produce conversations, estimates and recommendations. Quotes given by the AI are estimates based on your price list; you confirm the final price and diagnosis. AI can make mistakes, and we do not warrant that its output will be accurate or complete. Your staff see every booking the assistant makes in the store app the moment the call ends, and can move or cancel it there. Tell us promptly about any booking that should not have been made.
Call notice, recording and consent
If a caller asks whether they are talking to a person, the assistant says it is an automated assistant. You must not ask us to make the assistant say it is a person. Whether a store’s calls are recorded is agreed with that store in writing before it goes live. If they are, the caller is told in the opening sentence, before anything is recorded. Recordings of your calls belong to you. Calls your own staff place through Lead Desk are recorded, with a recording notice at the start.
You are responsible for your own notices elsewhere, such as on your website and invoices, and for getting any consent needed before you ask us to call or text anyone. We do not place automated or pre-recorded calls to your customers. Marketing texts to consumers need prior express written consent, which you must collect and keep.
Your data
- You own your Customer Data: your records, your customers' details, and any call recordings and transcripts.
- We act as your service provider and processor, and use Customer Data only to provide, secure and support the service and as you instruct.
- We do not use Customer Data, including calls, recordings and transcripts, to train any model, and we do not sell or share it.
- We may keep and use records that do not identify a person, such as counts of calls and appointments, to improve and describe the service.
- Our systems are hosted in Germany and our staff are in India.
- A data processing agreement is available on request.
See our Privacy Policy for details.
Acceptable use
You agree to follow our Acceptable Use Policy, which covers robocalls, recording, spam, security testing and other misuse.
Changes to features
We improve the service over time, and features may change or be withdrawn. We do not charge usage fees for a feature before it is turned on for you.
Availability
We work to keep the service available, but we do not offer an uptime commitment or service credits. Call forwarding stays under your control: it is a setting in your phone system or carrier account, and you can turn it off at any time. If we know of an outage that affects your calls, we will tell you.
Suspension
We may suspend the service for non-payment after giving you 10 days' notice, or immediately for a breach of the Acceptable Use Policy or to protect the service, you or others. We will restore it once the issue is resolved.
Intellectual property and feedback
We own the platform, software and everything we build, including improvements. You get a right to use the service during your subscription. If you send us suggestions, we can use them freely with no obligation to you. You keep ownership of your Customer Data.
Confidentiality
Each of us will keep the other's non-public information confidential, use it only for this agreement, and share it only with people who need it and are bound by similar duties.
Warranties and disclaimers
We will provide the service with reasonable skill and care. Except as stated in these terms, the service is provided "as is", and we disclaim all other warranties, including merchantability, fitness for a particular purpose and non-infringement. The service is not an emergency service.
Limitation of liability
Each party's total liability under this agreement is limited to the fees you paid us in the 12 months before the claim, unless your Order Form states a different limit. Neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data, even if warned they were possible. These limits do not apply to your payment obligations, to either party's indemnity obligations, or where the law does not allow them.
Indemnities
- We will defend you against third-party claims that the platform, as we provide it, infringes their intellectual property, and pay resulting damages and costs.
- You will defend us against third-party claims arising from your content and data, your instructions that break the law (for example, asking us to call or text people without consent), and the services you provide to your own customers.
Term and termination
The agreement runs while you have an active subscription or Order Form. Either of us can end it for a material breach not fixed within 30 days of notice, unless your Order Form sets a shorter period. When it ends, you can export your data, and we then remove Customer Data, including any recordings, from our active systems within 30 days, except where the law requires us to keep it. Copies in routine backups are overwritten within a further 60 days.
Governing law
These terms are governed by Delaware law, unless your Order Form names a different law. Disputes go to the state or federal courts in Delaware, or to the courts your Order Form names, and both parties consent to that jurisdiction. Each party waives any right to a jury trial. If you prefer arbitration, ask us and we can agree to it in writing.
General
Neither party may assign this agreement without consent, except as part of a merger or sale of the business. Neither party is liable for delays caused by events outside its reasonable control. Both parties comply with export and sanctions laws. Notices go to the email addresses on your account and to ceo@ridenrepair.ai. If a provision is unenforceable, the rest still applies. We may update these terms with 30 days' notice for material changes.