Terms of Service

These terms are a plain-English summary pending attorney review; your signed Order Form and Cloud Service Agreement control if they differ.

The agreement

These terms are between Ride N Repair, Inc., a Delaware corporation ("we", "us"), and the business that signs up for Ride N Repair OS ("you"). The person accepting them confirms they can bind that business. The service is for business use only. Your Order Form, these terms, our Acceptable Use Policy and, where signed, our data processing agreement make up the whole agreement.

Accounts

You're responsible for your users and everything done under your account. Keep logins private, give each person their own login, turn on multi-factor authentication where offered, and tell us straight away at ceo@ridenrepair.ai if you suspect unauthorized access.

Subscriptions and billing

• Onboarding fee. A one-time onboarding fee is charged at signup. It covers setup work that starts right away.
• Subscription start. Your subscription starts on your go-live day, the day your AI line, techs and prices are live. Nothing recurring is charged before then.
• Renewal. Subscriptions are month-to-month and renew automatically each month until you cancel.
• Cancellation. Cancel anytime in the billing portal with one click, or by emailing us. Cancellation takes effect at the end of the current billing period, and there are no further charges. We don't refund partial months or the onboarding fee once setup has started, unless your Order Form says otherwise.
• Founding price. Founding price for the first 10 accounts per product, locked for 12 months. After that, list prices apply.
• Price changes. We'll give you at least 30 days' notice by email before any price change affects you.
• Usage. Usage beyond your plan's included amounts, such as AI calls over the monthly allowance, is billed in arrears at the rate on the pricing page or your Order Form.
• Taxes. Prices exclude sales and similar taxes, which we add where required.
• Payment. Payments are processed by Stripe. If a payment fails, we'll retry and email you.

Your responsibilities

• Set up call forwarding and give us the access and information we need to go live.
• Keep your price lists, service menus, hours and service areas accurate. The AI quotes from what you give it.
• You set the final price, diagnosis and warranty for every job, and you're responsible for the repair work and your own customers.
• Follow the laws that apply to your business, including consumer protection, telemarketing, texting and privacy laws.
• Make sure you have the right to give us the data you put into the service.

AI output

The AI receptionist, dispatch scoring and other AI features produce conversations, estimates and recommendations. Quotes given by the AI are estimates based on your price list; you confirm the final price and diagnosis. AI can make mistakes, and we don't warrant that its output will be accurate or complete. Review it, and keep a person reachable for callers who ask.

Call recording and consent

We play an AI and call-recording disclosure at the start of every AI-answered call by default. You must not disable, shorten or override it. You're responsible for your own notices elsewhere, such as on your website and invoices, and for getting any consent needed before you ask us to call or text anyone. Outbound AI calls and marketing texts to consumers need prior express written consent, which you must collect and keep.

Your data

• You own your Customer Data: your records, your customers' details, call recordings and transcripts.
• We act as your service provider and processor, and use Customer Data only to provide, secure and support the service and as you instruct.
• We don't use Customer Data, including recordings and transcripts, to train models for anyone other than you, and we don't sell or share it.
• We may create de-identified, aggregated metrics that can't identify you or your customers, and use them to improve and describe the service.
• A data processing agreement is available on request.

See our Privacy Policy and Security page for details.

Acceptable use

You agree to follow our Acceptable Use Policy, which covers robocalls, recording, spam, security testing and other misuse.

Rolling-out features

Features marked "Rolling out", preview or beta are provided as-is and may change or be withdrawn. Service credits don't apply to them.

Uptime and service credits

We aim for 99.5% monthly uptime for AI call answering. If we miss that, you can claim a service credit on that month's AI answering fee:

Claim credits by email within 30 days of the end of the month. Credits are your only remedy for downtime. Call forwarding is set up to fail open: if our system can't answer, calls keep ringing your own line.

Suspension

We may suspend the service for non-payment after giving you 10 days' notice, or immediately for a breach of the Acceptable Use Policy or to protect the service, you or others. We'll restore it once the issue is resolved.

Intellectual property and feedback

We own the platform, software and everything we build, including improvements. You get a right to use the service during your subscription. If you send us suggestions, we can use them freely with no obligation to you. You keep ownership of your Customer Data.

Confidentiality

Each of us will keep the other's non-public information confidential, use it only for this agreement, and share it only with people who need it and are bound by similar duties.

Warranties and disclaimers

We'll provide the service with reasonable skill and care, in line with its documentation. Except as stated in these terms, the service is provided "as is", and we disclaim all other warranties, including merchantability, fitness for a particular purpose and non-infringement. The service is not an emergency service.

Limitation of liability

Each party's total liability under this agreement is limited to the fees you paid us in the 12 months before the claim. Neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data, even if warned they were possible. These limits don't apply to your payment obligations, to either party's indemnity obligations, or where the law doesn't allow them.

Indemnities

• We will defend you against third-party claims that the platform, as we provide it, infringes their intellectual property, and pay resulting damages and costs.
• You will defend us against third-party claims arising from your content and data, your instructions that break the law (for example, asking us to call or text people without consent), and the services you provide to your own customers.

Term and termination

The agreement runs while you have an active subscription. Either of us can end it for a material breach not fixed within 30 days of notice. When it ends, you can export your data for 30 days, and we then delete Customer Data, including recordings, within 30 days, except where the law requires us to keep it.

Governing law

These terms are governed by Delaware law. Disputes go to the state or federal courts in Delaware, and both parties consent to that jurisdiction. Each party waives any right to a jury trial. If you prefer arbitration, ask us and we can agree to it in writing.

General

Neither party may assign this agreement without consent, except as part of a merger or sale of the business. Neither party is liable for delays caused by events outside its reasonable control. Both parties comply with export and sanctions laws. Notices go to the email addresses on your account and to ceo@ridenrepair.ai. If a provision is unenforceable, the rest still applies. We may update these terms with 30 days' notice for material changes.