Lead Desk Live

Every lead worked.
Nobody calls twice.

Missed calls, callbacks and quotes that did not book land in one live queue. A rep claims the lead, calls from your business line and logs the outcome. The recording is attached.

  • Claim before you call
  • Masked business caller ID
  • Every call recorded

Interactive demo

Four reps, one queue, zero double calls.

The leads are the Lone Star callers who did not book. Watch them arrive, get claimed and get called, then try it yourself.

Try Click Claim on a green lead, then Call. Pick the outcome when it connects.

Lone Star Mobile Auto · Lead Desk—
Live queue · shared by every rep
  • YOYou
  • JDJordan
  • ANAna
  • MKMike
  1. Loading the simulated day…
0 waiting · 0 claimed · 0 booked
Simulated day — sample data

What it does

Built for the way work actually moves.

Claim-and-call

Every rep sees the same queue in real time. Calling starts with a claim, and the claim is a lock: the first rep wins, everyone else sees who has it.

  • Available, Mine, AI on call and Taken, at a glance
  • A second claim is blocked, not raced
  • New leads appear for every rep at once
  • Available · Claim
  • Mine · Call
  • AI on call
  • Taken · Jordan 12:40

Masked numbers

Reps call from your business line. Customers see a number they recognize, and personal cell numbers stay private.

Customer sees
(512) 555-0100 · main line
Rep cell
Hidden
Customer number
(512) 555-01••

Recordings and outcomes

Every call is recorded and every outcome is logged against the lead: booked, call back later or no answer. Managers can hear exactly what happened.

Outcome
Booked
Recording
● 2:14
Owner
Ana · claimed 5:12 PM

Leases, so leads never go cold

A claim is a 30-minute lease. If nobody calls, the lead goes back to the whole team with a follow-up flag.

Jordan · Richard C.
Lease 0:42
Lease expired
Back to queue

AI follow-up

Unbooked leads get a timed follow-up so nothing goes cold. Only customers who opted in are contacted.

Text · Lone Star Mobile Auto

Hi Richard, it's Lone Star Mobile Auto. Still want that brake quote ($389–$549)? Reply YES and we will book a time.

Follow-up · opted-in customers only

Setup to steady state

How it works

  1. Leads land in one queue

    AI calls that did not book, callback requests and missed calls, with the transcript attached.

  2. A rep claims it

    The claim locks the lead to one rep and starts a 30-minute lease.

  3. Call from the business line

    One click dials through your number. The call is recorded.

  4. Log the outcome

    Booked goes to dispatch. Anything else gets a follow-up, or returns to the queue.

Built by the team running 160,000+ repair jobs.

68%
of callers who reach voicemail don't call back
Source: Marchex
55%
of calls to auto shops go unanswered
Source: Invoca
160,000+
repair jobs run on this engine

Works with, and what's next

  • AI Receptionist handoff Unbooked callers arrive with transcript and intent. Live
  • Call recordings Stored per lead, playable in the queue. Live
  • Dispatch AI Booked leads go straight to the dispatch board. Live
  • Local US business line Masked calling through your own number. Rolling out

Rolling out: in development for US customers. Ask us for dates.

FAQ

Lead Desk, answered.

Can two reps call the same customer?
No. Calling starts with a claim, and a claim is an atomic lock. The first rep wins; everyone else sees the lead as Taken, with the owner shown.
What if a rep claims a lead and never calls?
Each claim is a 30-minute lease. When it runs out without a call, the lead goes back to the whole team with a follow-up flag.
Does the customer see my personal number?
No. Reps dial through your business line, so the customer sees your main number and personal numbers stay private.
Are calls recorded?
Yes, every call, with a recording notice at the start. You set the wording to match the consent rules in your state.
Does the AI call leads on its own?
Only customers who opted in get an AI follow-up. Everyone else waits for a person on your team.
How is it priced?
$349/location/mo at the founding price (list $499). It is also part of the Front Office AI bundle.

Works even better with

AI Receptionist

Answers every call in one ring, quotes from your price list and books the job.

Dispatch AI

Picks the best tech for every job, not just the nearest, and shows you why.

Analytics & P&L

Contribution margin by location, by tech, by job type. Daily.

Put Lead Desk to work in seven days.

We set it up with your prices, your techs and your phone line. Founding price for the first 10 accounts per product, locked for 12 months.

Onboarding fee at signup. Subscription starts on your go-live day. Month-to-month, cancel before any renewal.