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Repair shops

Keep your shop system. Add a front office that never misses.

Your advisors are with customers at the counter, and the phone keeps ringing. Front Office AI answers every call, quotes from your menu, books the appointment and puts every lead in one queue your team can work. It runs next to Tekmetric or Shopmonkey, not instead of them.

See it work Book a demo Run your numbers
  • Answers after hours and overflow
  • Books from your menu
  • Shared lead desk
  • No switch of shop system
Front desk · one simulated day
calls in
41
answered by the AI
83%
booked
24
of shop calls go unanswered industry-wide (Invoca)
55%
Simulated day — sample data

Sound familiar?

The front desk is where shops lose the most work.

Not in the bays. At the phone, while everyone is busy doing their actual job.

“Our phones cost us a bay a day.”

55% of calls to auto shops never reach a person (Invoca).

The AI Receptionist picks up every call your team can’t: after hours, at lunch, when both advisors are at the counter.

AI Receptionist
“After six, it all goes to voicemail.”

68% of callers who reach voicemail don’t call back (Marchex).

Evening and weekend callers get an answer, a price range from your menu and a booked slot for the morning.

AI Receptionist
“Two advisors called the same customer back. Nobody called the other one.”

Double calls annoy customers; dropped leads cost repair orders.

Lead Desk puts every lead in one queue. An advisor claims it, calls from the shop’s number and logs the outcome.

Lead Desk
“Our best advisor just quit.”

Every departure takes phone skills and customer history with it.

Calls are recorded and summarized, so a new advisor sees the history of every lead from day one.

Lead Desk
“Estimates go out and nobody follows up.”

At a $450 average repair order, every unanswered estimate is real money.

AI follow-up checks back on unbooked leads and open estimates, only with people who asked to hear from you.

Lead Desk

The workflow

A call you would have missed, booked by morning.

The front office runs next to your shop system. Here is the flow for a 7:40 PM call.

  1. 01The call is answered

    The AI picks up in one ring, says it’s an AI and that the call is recorded, and asks how it can help.

    AI Receptionist

  2. 02Quoted from your menu

    Vehicle, concern and timing captured. A price range comes from your own services and prices.

    AI Receptionist

  3. 03Booked into a slot

    The customer picks a time and gets a text confirmation. Shop-system write-back is rolling out.

    AI Receptionist

  4. 04Anything else goes to Lead Desk

    Callers who didn’t book, or need a person, land in one queue. An advisor claims the lead and calls back from the shop line.

    Lead Desk

  5. 05Follow-up that doesn’t forget

    Unbooked leads get a timed follow-up, only if they agreed to hear back.

    Lead Desk

  6. 06The customer’s record

    Add Service Passport and every finished job becomes a record the customer keeps, with the next reminder built in.

    Service Passport

Interactive demo

Hear it answer. Watch your team work the queue.

The AI taking a real-sounding call, the lead desk your advisors use, and the record your customer keeps.

Full product page →
Lone Star Mobile Auto · AI Receptionist—
Waiting for calls(512) 555-01··Austin, TX
0:00
Loading call
Calls answered by AI today0 / 00 booked · 41 calls in the full day
    Live transcriptOpens with the AI + recording disclosure

    Loading the simulated day…

    Intake AI
    • Vehicle—
    • Concern—
    • Address—
    • Service—
    • Time—
    Simulated day — sample data

    What to buy

    The bundle that fits: Front Office AI

    Front Office AI is the AI Receptionist, Lead Desk and AI follow-up, priced per location. It is built for shops that already run their repair orders in Tekmetric or Shopmonkey and want every call answered.

    Front Office AI Founding price

    Every call answered, every lead worked.

    List price $1,499 Founding price $999 /location/mo
    Save 33%

    Onboarding $750 $1,500 one-time

    Start onboarding Compare bundles

    Onboarding fee at signup. Subscription starts on your go-live day. Month-to-month, cancel before any renewal.

    What’s in it

    Pick this if

    • You have one to five locations and a busy front counter
    • After-hours calls go to voicemail today
    • You are happy with your shop management system
    • You want advisors working one shared queue

    Smaller or different setup? Mobile Ops from $1,999/mo: The whole day, call to cash, for your vans.

    Run your numbers

    What the unanswered phone costs your shop.

    Start from your own call volume. The industry figure for unanswered calls is high; use your real number if you know it.

    Your numbers

    80
    30%

    Industry figure: 55% (Invoca). Use your own.

    15%
    $450
    1

    What it’s worth to you

    $7,010a month, estimated
    • Repair orders from calls you now answer15.6 ROs a month$7,015
    • Front Office AI, 1 location (founding)−$999
    7.0×what you would pay us, in revenue back

    An estimate from your inputs and the stated assumptions, not a promise. Revenue, not profit. Prices from our founding price list.

    AI receptionists for repair shops: what matters and what doesn’t

    Independent shops don’t lose work in the bays. They lose it at the phone. Industry data puts unanswered calls to auto shops at 55% (Invoca), and 68% of callers who reach voicemail don’t call back (Marchex). With an average repair order around $450, a handful of missed calls a week is a bay’s worth of work a month.

    AI answering is now sold almost everywhere, often as a cheap add-on. The difference between one that helps and one that annoys your customers comes down to a few things.

    1. It should book, not just take messages

    A message-taking bot moves the problem from the phone to your inbox. A receptionist that helps knows your services, your prices and your hours, and can say “front brake pads run $249 to $329, we can see you Thursday at 8” and put it on the schedule. Ask any vendor to play you a call where the AI actually books an appointment.

    2. It must be honest that it is an AI

    Customers forgive an AI that says so and gets things done. They don’t forgive one that pretends. Ours opens every call with “I’m an AI assistant and this call is recorded,” and hands off to a person whenever it is unsure. You choose when it answers: after hours only, overflow only, or every call.

    3. It should work next to your shop system

    You chose Tekmetric or Shopmonkey for inspections, repair orders and parts. Don’t switch. The front office should sit next to it: bookings reach your advisors immediately, and appointment write-back into your shop system (rolling out) removes the retyping. Be wary of any vendor who says you need to replace your shop system to fix your phones.

    4. The calls it doesn’t book still need owners

    Some callers want to talk to a person, some are shopping around, some need a callback with a price. Those leads need one queue, one owner each, and a recorded outcome. That is what Lead Desk does: an advisor claims a lead, calls from the shop’s number, and the call is recorded against the lead. No double calls, no dropped leads, and a new advisor can pick up where the last one left off.

    5. Follow-up is where the money is

    Estimates that don’t get a follow-up mostly don’t get approved. AI follow-up checks back on open estimates and unbooked leads at the right time, but only with people who contacted you and agreed to hear back. We don’t make outbound marketing calls; that protects your customers and keeps you inside US calling rules.

    What it costs, plainly

    Front Office AI is $999 per location a month at the founding price, list $1,499, with a $750 onboarding fee. The subscription starts on go-live day, month-to-month. Use the calculator above to check it against your own call volume before you talk to anyone.

    Built by the team behind 160,000+ repair jobs, where AI answering has run on our own phones first. If you run mobile vans as well as a shop, look at Ride N Repair OS for mobile mechanics.

    FAQ

    Questions we get

    Do I have to leave Tekmetric or Shopmonkey?
    No. Front Office AI works alongside your shop management system. Keep your repair orders, inspections and parts ordering where they are. Writing booked appointments straight into Shopmonkey and Tekmetric is rolling out; until then, bookings land on our board and reach your advisors by text and email.
    Will the AI annoy my regulars?
    Listen to a call and decide. It says up front that it is an AI and that the call is recorded. You choose when it answers: most shops start with after-hours and overflow only, so it never picks up a call an advisor would have answered.
    What happens when the AI can’t help?
    It takes a message with the caller’s details and the reason, and sends it to the right person right away. Anything you mark as urgent (a tow-in, an angry customer, a warranty claim) can go straight to a person.
    Do I keep my phone number?
    Yes. Your number and carrier stay. Calls you don’t pick up forward to the AI using your carrier’s call-forwarding, and one code turns it off.
    How is it priced?
    Front Office AI is $999 per location a month at the founding price (list $1,499), with a $750 onboarding fee. It includes the AI Receptionist, Lead Desk and AI follow-up. The AI Receptionist on its own is $599 per location with 500 calls included, then $0.90/call.
    Is follow-up compliant with texting and calling rules?
    Follow-up goes only to people who contacted you and agreed to hear back, and every text includes opt-out. We do not make outbound marketing calls.

    Also built for

    Mobile mechanicsFrom one van to thirty. Calls, dispatch, GPS and payment in one app. Fleet maintenanceService trucks where they park, with proof your clients can see. Roadside networksAnswer, dispatch and track every roadside call in minutes.

    Answer every call from next week.

    We load your services, prices and hours, set up forwarding on your existing number, and you hear test calls before it goes live.

    Book a demo Start onboarding

    Onboarding fee at signup. Subscription starts on your go-live day. Month-to-month, cancel before any renewal.